Packaging Do's and Don'ts
- Re-use an old box a box where the walls of the box are weakened or creased.
- Let any item inside the box touch the inside walls of the box.
- Allow any movement of your items inside the box - make sure the box is completely filled with interior packaging material, such as polystyrene packing chips.
- Ship prohibited items such as flammable liquids.
- Place any strapping or string fastenings on the outside of the parcel (as the straps may get caught on something while in transit).
- Send perishable goods that need to be kept cool, they are not suitable for a standard courier service, and most countries prohibit the importation of perishable food products without a special licence.
Parcels sent on a courier network are subject to environmental pressures along with vibration, impact and shock, so it's essential your parcel is sufficiently packaged to ensure its safe transit. If the items you're shipping are not properly packaged it may invalidate your claim. If an item is damaged during transit, during the claims process the packaging will be assessed as per the following criteria:
- Use a rigid box with flaps intact, that is strong enough for your goods (See our Box Strength Guidelines).
- Remove any labels and markings from the box.
- Use strong tape designed for shipping. Make sure the joins have enough tape to hold them securely closed, and run tape in both directions across the box and joints.
- Use adequate cushioning material.
- Make sure your products are not touching the walls of the box, they should be suspended in packaging.
- Wrap all items separately.
- Don't encase the outer packaging with paper or plastic or use string.
- Use a single address label with delivery and return information.
- Place a duplicate address label inside the package.
- If your package weighs greater than 70 kg in weight, then the goods should be palletised. Please note eParcel does not provide a removal service or a lifting service, so your goods will need to accessible for a vehicle to load the goods using a tail-lift.